Refund policy

At Root + Rested, we stand behind the quality of our tea and want you to feel confident in every purchase.

Returns & Exchanges

We accept returns on unopened and unused items within 30 days of delivery.

To be eligible for a return:

• Item must be unused and in original packaging
• Item must be unopened for safety reasons
• Proof of purchase is required

 Opened Tea Products

Due to food safety and quality standards, we cannot accept returns on opened tea products.

This ensures every customer receives products that are fresh, safe, and uncompromised.

Damaged or Incorrect Orders

If your order arrives:

• Damaged
• Defective
• Incorrect

Please contact us within 7 days of delivery, and we’ll make it right with a replacement or refund.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Processing time: 5–10 business days

Final Sale Items

Certain items may be marked as final sale and are not eligible for return.